Technology Frustration in a Multi-Device World

In a review of Sherry Turkle’s book Alone Together, John Battelle notes a familiar experience in regards to technology: “this cake ain’t baked. I mean, think about it. Facebook: Not quite right. Smart phones? Not quite right. Desktop computing? Even though we’ve had nearly three decades of interaction, it’s still not quite right.”

This issue is only going to get worse, as more and more devices get connected to the Internet. John referenced several separate instances of not fully baked cakes… er, products. Those issues are magnified when a lot of imperfect products are connected together in a network, whether it be a home or work network – or the Internet at large. Plus those products run on software that is never perfect and is always being iterated on (an Operating System, as probably the biggest example). And did I mention the problems with syncing data across different devices?

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