Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Job description/Requirements:
• Manage a team of 15-25 Dispute Transaction Processors to coordinate work in the dispute resolution area to ensure prepaid card disputes are processed according to Reg E, internal policies, Visa and MasterCard rules.
• Thorough understanding of the Credit and Debit Processing environment.
• Responsible for identifying opportunities to improve operational efficiency of the unit and present proposals to achieve improvement. Ensures productivity meets or exceeds service and quality standards.
• Is dedicated to meeting the expectations and requirements of internal and external customers.
• Must be a team player, have the ability to work under pressure, have a professional image and be able to resolve problems and conflicts.
• Efficient/effective organizational and communication skills fostering an open environment.
• Is easy to approach and talk to, spends the extra effort to put others at ease, builds rapport well and is a good listener.
• Must be able to effectively hire, discipline and manage assigned workforce as well as conduct performance evaluations.
• MS Office Skills, including MS Word Advanced, MS Excel Advanced and MS PowerPoint.
• Accurately identifies and describes the issue or opportunity and its impact; determines best solution to fit the situation; follows-up to ensure resolution.
• Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers.
• Blends people into teams when needed; creates strong morale and spirit in the team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done in less time than others; creates focus.
• Responsible for maintaining up-to-date knowledge on all bank card associations as well as Reg E.
• Minimum Education and/or Certifications Requirements: Bachelor’s degree is required, in Business preferred. OR 9 years of experience in Bankcard Operations.
Preferred:
• Experience with EPPIC24, Siebel
• Experience with MS-Visio, MS-Access and/or MS-Project
• DMAIC or LEAN certification
• Bankcard management experience